``Implementing and maintaining Audit Shield in our firm has been nothing short of exemplary. The process is easy and we’ve greatly appreciated the continuity of having the same Account Manager over the years. Over all, it’s a worthwhile service to offer to clients.``

``Audit Shield is great. It's easy and straight forward. Processes are very simple. No complaints, we are happy!``

``We like the broad cover of the Audit Shield policy as it covers not just 'audits', but reviews, investigations, questionnaires and the like. Write offs as a result of this type of work are a thing of the past! The claims process is very easy and straight forward, takes less than 5 minutes to complete, and we have been paid in 2-3 days! Victor does all the work each year and even takes care of the follow up letter, it really is simple!``

``Audit Shield gives my clients peace-of-mind, knowing that their fees (including engaged experts if required) will be covered should they be subject to an invasive and time consuming audit. It also allows me to advise my clients that fees in relation to audit work are subject to an additional charge and should they not take up the Audit Shield service, they will be liable for that charge. The Accountancy Insurance team is very professional and the mail out and administrative process is seamless.``

``From the very beginning of our relationship with Accountancy Insurance (AI), we were pleasantly surprised with the ease of the process. All staff members we've dealt with are extremely helpful and always willing to go that extra mile to maintain the quality reputation of Audit Shield. We've also been pleased with the deft responses from the Claims Department whenever needed and the time they took to educate us about the process itself. Audit Shield is a product without competition and stands alone as a premium value-add service for our clients.``

``We have been very pleased with all our dealings with the Accountancy Insurance (AI) team. Processing claims on the website was really easy to do and the follow up system was a fantastic help to us keeping track of what we had to do next. Audit Shield has provided our clients with a great protection policy during a time when the ATO is becoming more stringent. We are happy to recommend this product as a worthwhile asset to any accounting firm.``

``At KNP Solutions we pride ourselves on offering our clients a ``total package``. Offering the Audit Shield service gives our clients a sense of being 'looked after' and that we are protecting their business. Accountancy Insurance makes the whole process very simple. The work they do to facilitate the client mail out each year means we only need to log payments and claims! The software is easy to use, claims are efficiently managed, and the staff are fantastic.``

``Audit Shield is excellent, not simply in terms of products provided, but more importantly in good old-fashioned customer service and support. In particular, we are fortunate to have Beatrice Koh as our Account Manager. Beatrice is incredibly thorough, very well organised and manages multiple, nuanced mail-outs and client follow-up in a way that releases our staff and improves the product acceptance by our clients. As an added bonus, we are able to use Beatrice’s excellent summary lists to check and improve the integrity of our database. Having previously overseen a manual, in-house, mail-out process (using an alternate supplier) I can very much appreciate and recommend the benefits of involving a dedicated professional team.``

``We have found the entire process quite effortless and our Accountancy Insurance account managers have been very helpful and friendly. The website is easy to use and any claims have been processed promptly. With the ATO requesting more and more reviews, it is comforting for our clients and ourselves to know that reimbursement is available. I would highly recommend Audit Shield to others.``

``As a client of Accountancy Insurance for the past four years now, we have experienced a high quality and efficient service. Any claims that we have lodged have been processed promptly and professionally. Accountancy Insurance has provided us with a service and product that many of our clients subscribe to and value highly.``

``We have always found the Accountancy Insurance staff to be friendly, approachable and willing to answer queries. They keep us well-informed and, where possible, will tailor their service to suit our needs. Audit Shield is well-designed and has evolved into a thorough and user-friendly product.``

``As well as being effective and simple to implement, Audit Shield's claims process flows smoothly and is handled very well. Our clients are happy and don't need to worry about unexpected invoices from us due to an ATO audit or review. We would recommend Audit Shield to other accountants who haven't as yet benefited from this great service.``

``We are now confident in our approach to audit activity. In the past, we would be looking to get the audit resolved for a minimal cost to the client that would often lead to a write-off, so no one benefited. Audit Shield has created a 'win win' situation - the client knows that with the coverage they will get a premium service at no cost and internally we know that we will get paid for the job so we treat the work as a high priority, which means more efficient resolutions in the case of audit activity.``

“As audits are becoming more frequent, Audit Shield protects our clients against unexpected or additional fees. The implementation process of Audit Shield was very easy, and placing a claim and getting paid was an easy process.”

``Audit Shield has been of great benefit to us, as it protects our clients and firm, whilst offering an additional, value added service. Clients do not generally understand the complexity of the work involved with an audit response, especially a matter such as payroll tax. As such, it can be difficult to recover the time we legitimately spend responding to these matters. With Audit Shield in place, a proper response to audit queries can be attended to. I especially like the usability of the software platform and it's easy to run reports. Grant & Victor have been great, very attentive, and their communication is fantastic.``

``We find the processes associated with implementing the Audit Shield service to be seamless and easy to maintain. The professionalism of our account manager makes our experience with the product both efficient and effortless. The online portal is user-friendly and simple to navigate. Claiming is easy and settled promptly. Audit Shield is a great product that gives our clients the necessary protection from unexpected audit costs.``

``We were originally attracted to Audit Shield as other policies we've had only covered 'audits'. With Audit Shield there are no arguments with definitions, they are all covered. Our clients see it as a comfort because they know professional fees can be expensive, Audit Shield minimises those costs. There is significant activity and our clients now do not hesitate to engage us to have these queries answered. Our dedicated account manager has been very co-operative, courteous and everything is dealt with in a timely manner.``

``We have found Audit Shield to be an excellent value added service for our clients. The Accountancy Insurance team offers a fantastic service, meaning we can offer Audit Shield with little input at practice level. Claims are always handled efficiently and professionally.``

``Audit Shield is an excellent product covering fees otherwise payable by our clients in the event of an audit or review. We would recommend Audit Shield as a 'must have' service to any proactive accounting firm. The whole implementation process is seamless and a friendly and dedicated Accountancy Insurance Account Manager is always available to guide us, which makes the entire experience simple to incorporate and efficient.``

``Audit Shield has the winning formula of a great product coupled with a fantastic team. The online system makes lodging claims hassle free and is reinforced by the supportive relationship we enjoy with our dedicated Accountancy Insurance Account Manager. We'd recommend Audit Shield as a great value offering to any practice who wants to be smart about the ongoing ATO scrutiny.``

“The service from our Account Manager has been fantastic, and it has been stress-free working with the team in Accountancy Insurance’s Claims Department when we have had a claim to make. With ease we have been able to recover our accounting fees when clients have been audited, and our firm has benefited from an additional revenue stream. It is for these reasons that we would highly recommend Audit Shield.”

``We are really happy with the assistance provided by the Accountancy Insurance team in implementing Audit Shield. We feel secure that we are operating a pro active service; our clients are protected, with minimum impact on our time. The revenue this has created for our business is an added bonus.``

“Having Audit Shield has been beneficial for both our firm and our clients. When it comes to audits, it has made interactions with clients easier as we don’t have to worry about conversations about payment for our time. Our clients are covered and it makes us feel great knowing that they won’t be out of pocket when it comes to those extra charges.``

``The extensive cover of Audit Shield is a valuable offering to our clients. Accountancy Insurance has always been easy to deal with, with the process only requiring a small amount of partner time each year. The online site is effective and flexible, making the administration process easy. Claims we have lodged have progressed through to settlement smoothly as well, and our clients are relieved to have cover in place to reduce their costs. Overall, we would have no hesitancy in recommending Audit Shield to practices wanting to value-add and protect their clients from some of the cost associated with any audits, reviews, or investigations.``

``Audit Shield was the missing link for the range of services we offer to our clients and it provided the assurance they require. The feedback I have received from clients is that they are relieved to have this service available to them. Our Account Manager has made the procedure painless as he guided us along the way.``

“We regard Audit Shield as an important service as it is a resource we exercise to ensure that we are providing a duty of care to our clients. As a bonus, the service from Accountancy Insurance is excellent, and they do most of the heavy lifting for us in terms of the implementation and renewal. We find that if clients decline it is usually because they are trying to save money, yet ironically they can end up significantly out of pocket in the event their tax returns are scrutinised.”

``Our clients have security in knowing if they get an audit from a government body, the time they employ us to assist them is covered and at no further cost to them. Despite the number of claims made, the peace of mind this provides clients in itself is invaluable.``

“As accountants we have a duty of care to our clients. Audit Shield assists us to execute that duty and also gives clients an option should the worst occur – namely an audit. We genuinely care about our clients and providing the Audit Shield service is an affirmation of our values. We think all accounting firms should offer the Audit Shield service. If a client is audited the fee recovery is more than worth the extra work in offering the service, and we have experienced this eventuality.``

``Before implementing Audit Shield we would not have been able to recover all the time spent on work related to audit activity. Now we have the security that we can just get on with our job and fees will be covered. Our clients are actually more aware of ATO audit activity so they too feel more at ease knowing our fees would be covered in the event they were selected.``

``Audit Shield eliminates exposure of professional fee costs to our clients in the event of audit activity. The associated fees for administering the review or audit process are covered. Audit Shield is also another service we can provide to our clients, which is a bonus.``

``I have experienced exceptional service with my Account Manager and the annual renewal period is always easy and does not really require much input. As a sole practitioner, time is very valuable to me so I appreciate that Accountancy Insurance really understand this. Even if the ATO deems that no adjustments are required, there can still be considerable time spent in dealing with them and providing the required information. Luckily Audit Shield ensures that my clients will not have to pay the price for this.``

``Audit Shield is a service we can offer our clients with confidence, knowing the policy cover is comprehensive and broad. We were pleasantly surprised at how many of our clients took up the offer. The helpful and friendly Accountancy Insurance team, make it simple for us to fully control the process, without getting bogged down on the more time consuming details. The online system is easy to navigate and claims are paid promptly, a great service all round!``

``Audit Shield is such a great service. Audit activity is definitely increasing, so we are relieved that this service has given our clients peace of mind. Time is always of the essence, and the team at Accountancy Insurance really acknowledge the need for efficiency. They made the implementation process so easy for us. Even the claim process is very straight forward. I receive a follow up email for any claims yet to be finalised, which makes it so simple!``

``The whole process is very smooth, especially the administration process. All that is required each year, is a small amount of partner time to review the client list prior to the mail out. Even the follow up of our clients is handled by Accountancy Insurance. We have only had a few claims and they have gone through very smoothly. The people at Accountancy Insurance add a personal touch, everyone has been able to answer questions. The extensive cover offered by the policy is a real benefit to our clients.``

``Thanks to Audit Shield, we have been able to provide our clients with extra satisfaction from the services we provide as a firm. Based on our experiences and considering the benefits, we would highly recommend Audit Shield.``

``Audit Shield is a service that genuinely suits our clients and we have seen a very positive response from them. The Accountancy Insurance team provides an excellent, friendly service whereby they take on the administrative burden, yet we retain full control of the process. Claims are easily lodged via the online system, which also provides full tracking of client history.``

``It is all straight forward with Audit Shield - from implementing and maintaining the service to making a claim. We are appreciative of the valuable Audit Shield Service which we provide to our clients, not to mention the additional revenue stream it provides our accounting firm!``

``We have found Audit Shield an excellent fit for our clients and believe it to be a true value added service. The simplicity of the process also appeals to us, as does the quality and timeliness of the communication from the Accountancy Insurance team. Claims are always handled promptly and courteously.``

``To us, Audit Shield translates to flexibility and peace of mind. The offering is renewed annually, and with Accountancy Insurance’s user friendly system, it is very easy to add clients and maintain the offering to our clients. We highly recommend Audit Shield as a beneficial service to offer clients; taking the worry out of impromptu tax audits and covering additional related expenses.``

``I initially saw a requirement for Audit Shield when a number of clients were being audited at a significant cost, through no fault of their own. Even when an audit results in no adverse findings, clients still incur the accounting fees to defend the issue. I think we'll see an increase in audit activity over the next few years as the Government looks for ways to increase their revenue in economically challenging times. The service provided by Accountancy Insurance has been outstanding, they are professional and proactive.``

``Audit Shield is a truly unique product which provides us with peace of mind in relation to unplanned professional fees incurred as result of audit, review or investigation. The ease of the online portal and the option for a pro-rata invoice is particularly helpful. Accountancy Insurance has made it so simple for us!``

“The implementation process was very smooth. The staff at Accountancy Insurance are very professional and easy to work with.``

``Everyone knows that the ATO is focused on minimising the ‘tax gap’ and that part of this involves random audits of companies of all sizes, including SMEs. We happily offer Audit Shield to all of our clients because being subject to an audit can be both time consuming and extremely costly. Audit Shield helps to take away the worry and lets our clients get on with the business of running their business. We want to see our clients succeed and Audit Shield is a product that can help them to do this.``

“Most clients are unaware of the time-consuming nature of an ATO audit. Audit Shield allows our practice to invoice based on time, without having to explain to clients what is involved and our likely fees in the event of an audit. This saves our practice enormous time and energy. Our clients have expressed their thanks to us for our proactive approach and for taking the time to organise this insurance on their behalf. They are aware of the benefit and cost associated with the insurance, and believe taking up the service far outweighs the risk of worrying about how much our fees may be in the event of an audit. Without hesitation I would absolutely encourage all accounting firms to embrace Audit Shield and offer this to their clients.”

``One of the big benefits of using Audit Shield over the past 3 years has been our ability to do audit work without worrying about a client backlash on fees, nor having write-offs for ATO audits. Any out of pocket expenses have been covered via a very straight forward claim process. Prior to offering Audit Shield, we experienced a number of audits and we became concerned about covering unexpected expenses. With Audit Shield, we now have a level of certainty around our exposure to unwarranted costs, and this has provided peace of mind – for us and for our clients. Initially we were not sure how our clients would react, however we have not had any clients react negatively. Instead we have found that Audit Shield is popular across a range of clients, for example with those clients who worry about having ATO audit activity outside their control.Over 25% of our client base has always taken up Audit Shield. Our philosophy has been that it is our responsibility to let our clients know what services are available, tell them the benefits but then leave them to decide whether or not the offer is right for them. We certainly do not do any 'hard sell'. Offering Audit Shield is easy and takes very little time commitment as the bulk of the work is done by Accountancy Insurance. Our suggestion to other accounting firms who do not yet offer Audit Shield to their clients - spend half an hour of your time with Accountancy Insurance to learn about Audit Shield. It will be one of the best investments you make - for your firm and your clients. Costs of inaction could be higher than costs of action.``

``In addition to the great peace-of-mind for both our clients and ourselves, we found Audit Shield to be a very important business tool for SMEs. The broad policy is easy to understand and straight forward; all our claims have been settled very quickly and the lodging process is easy. Personally, I love the facts that there is no excess fee and no minimum, as to how much you can claim. This way, there is absolutely no write-off on fees anymore. Also, the client take up rate is high and keeps growing every year! The superior customer service and marketing assistance Accountancy Insurance (AI) provides means that the entire experience has been extremely efficient. You can’t ask for much more than that!``

“Audit Shield has been extremely helpful with all of our audit queries over the years. Many of our clients take up Audit Shield for peace of mind, and the competitive pricing allows them to do so without hesitation”.

``Globe BD have used Audit Shield for three years now. We have had a great response from clients in taking this product up. It's a win win for both clients and our firm alike as the client has peace of mind that they won't have any unexpected fees for an audit and our firm is reassured that our time will be covered in an event of an audit. Our client manager, Melisa, is very professional and keeps informed right through the process. I highly recommend this service and product to other accounting firms``.

``We initially saw Audit Shield as a 'want' rather than a 'must' but this soon changed because of the increased ATO audit activity. In our experience the ATO is getting more sophisticated, using data matching technology to review information from a range of government departments, and other third parties to identify possible risks and errors. For this reason, we have offered Audit Shield to our clients for the past 4 years. Our clients and our firm cannot not be happier with the service we receive from Accountancy Insurance. Accountancy Insurance deliver what they promise with highly efficient implementation and a claims process second to none. The policy is the broadest audit insurance policy we have seen on the market. We find the local WA team to be friendly, helpful and easy to deal with; and our claims have always been paid promptly. We recommend Audit Shield to all accountants who do not have it in their practice yet. Please contact Rick Hopkins for any questions with respect to Audit Shield.``

``We signed up for Audit Shield in 2008 and have found the product to be well accepted amongst our clients. Melisa from AI looks after the mailing to the clients, which means we don't have to spend time on it. Recently we have noticed increased activity from the ATO in regards to BAS audits, especially where the client expects a large refund or the ATO sees something a little differently. Notifying a potential claim is easy, it is all done electronically via the web based system. Once the audit is finished, we notify AI, include our invoice and in a majority of cases we are paid within 48 hours. They also remind us regularly on claims that have not been finalised as yet. This is great as it is easy to forget that the audit has finalised so this acts as a good prompt to have the claim finalised. Audit Shield is a good value add to clients and is a sound revenue earner as well. It is a valuable tool to have.``

``We have been offering Audit Shield by Accountancy Insurance for over 4 years now, and over that time we have had a number of claims dealt with efficiently and promptly by the Audit Shield team. They do most of the work to make the offering process to our clients very smooth and pain-free. We also take a great deal of comfort from knowing that our clients are covered in the case of an unexpected audit.``

``I would like to express my appreciation and thanks to the Claims Department at Accountancy Insurance for their efficiency and professionalism at processing my Audit Shield claim. I found the process seamless, informative and very efficient.``

I appreciate the efficiency of the Accountancy Insurance team, during our recent claim. This was our first large claim and we were very pleased at the simplicity of the claims process. The time saving and convenience of Audit Shield is very valuable to our firm and for our clients. Audit Shield ensured that my client did not have to pay additionally when they were reviewed by the ATO which is definitely a selling point for this client and other clients to participate in Audit Shield.